As an author selling my books through Amazon for the Kindle and as a Kindle owner I find having problems is paramount to the ease of getting these issues fixed so that I can get back to enjoying my little electronic wonder.
After much frustration and research, the following is what I have been able to glean from a multitude of sources. Hopefully this can assist you with whatever may be ailing your device and turn your ‘problem child’ back into your beloved little Kindle.
Please understand I am not a technician or an expert in Kindles in any way. I understand how to search the internet, ask questions and make a ton of phone calls, so you hopefully wont have to.
One of the most annoying Kindle problems that we suffer on a frequent basis are Kindle battery problems can be as wide as we can imagine. Of course the worst case scenario is to find out a critical error message dealing with battery issues. Before you begin to panic just be sure that there is a good reason for having the power battery depleted. Just to cover any doubts and in spite of having hit the web trying to find a magical solution from websites dealing with Kindle problems, try out this very simple sequence of actions:
Slide the power button and holding it for about 30 seconds.
Release and wait around 20 seconds until the screen begins to flash.
As soon as it does, plugin the power cord and keep it connected for about 2 hours.
Most Kindle battery problems start to appear after to have the device turned off for long periods of time; however there have been Kindle problems dealing with defective batteries.
Kindle problems linked to battery issues can lead to other possible type of problem with Kindle, and that is everything related to the WiFi usage. Sometimes, they are linked and confused with Kindle WiFi problems. First of all, try to turn of the WiFi usage whenever you don’t need it. There have been documented cases in which the battery without WiFi can last no less than two weeks on, while the duration could be a couple of days if the wireless is turned on constantly. This behavior is what tends to confused battery and Kindle WiFi problems, and just to be sure we have reported cases of Kindle 3 WiFi problems. So, proper usage will make to expand the life of your Kindle device and avoid having huge Kindle problems.
Solving Kindle Problems
Let’s move on to another type of Kindle problems, and they are Kindle screen problems. Most of them come from defective devices, which are replaced by Amazon in a few days. Anyway, having frozen and broken screen in painful, most of all because going days without a Kindle after having owning one is not an option for the vast majority of people. Some people have narrowed possible causes of having Kindle problems with screen, for example, putting the Kindle to sleep (by pressing ALT + the text key), you have to wake it up (by pressing ALT + the text key again) prior to it off. If you do it the other way around, as a result, the next time you turn it on, the screen goes funny and you will have to turn it off and turn it back on to get it to work properly. There is also a reset button under the rubber cover that you can press with an opened paperclip. Of course if nothing else seems to work contact Amazon customer support and have your Kindle repaired. The same behavior happens if too much pressure is applied to the device, which can bring even more Kindle problems.
As usual, Kindle problems freeing can be confused or linked to other Kindle problems. Some customers have reported certain relation with the Kindle cover. And in many cases, after the customer reported the problem to Amazon, they promptly replaced the device and the cover quite fast. That is way many people tend to confuse this with Kindle cover problems. In some cases your Kindle will just freeze and no matter what buttons you start to press, nothing may seem to work, until you finally remove the battery, and after a few minutes your Kindle will go off. Replacing the battery and having the Kindle operative once more time can take a short time. So in most cases, once your Kindle freezes, at the very least you will need to make a hard reboot to try to fix this and other Kindle problems.
Kindle Problems Everywhere!
If you wonder whether or not there are Kindle dx problems, you can be sure of it. Any of the Kindle problems addressed in this article can be easily found in the dx version. Not all Kindle dx owners have trouble with their Kindle, but apparently there are a significant number of people who have experienced Kindle dx freezing as well. Amazon has acknowledged the problem, too, and is, in fact, currently working on a solution to this and many other Kindle problems.
You can be sure that there are even Kindle for PC problems, so no platform is exempted of having to deal with hot fixes, one way or another. Kindle for PC problems can be downloading problems, registration problems, or usage problems, in any case, this is the least of all the Kindle problems.
Contacting Amazon for Fixing Kindle Problems
If you are experiencing any kind of Kindle problems, these are the contact numbers for Amazon technical support:
(These numbers are correct as of 2/2/12)
For customers inside the US, toll free line is 1-866-321-8851
For customers outside the US, hotline is 1-206-266-0927
For customers in the UK, toll free line is 0800-496-2449.
In the worst case scenario Amazon will replace very quickly your Kindle, and hopefully you won’t have any more Kindle problems.